Frequently Asked Questions

Find answers to common questions about care services, pricing, and how to get started with Find a Caregiver.

How to get started finding a Caregiver?

Find a Caregiver is not a recruitment agency. It is a UK-based platform designed to help care seekers find and connect directly with caregivers.

We ensure that all carers on the platform are vetted and have the legal right to work in the UK. Our “Support” section also provides guidance and useful information to support you through the process of hiring a carer.

Getting started is simple:

Click “Find a Carer”.
Complete a short questionnaire, which takes around five minutes.
Create a password and submit your details.
You will then receive a confirmation email.
Once you click the link in the email, you will be redirected to Find a Caregiver, where you will see carers who match your needs.
You can then connect and communicate directly with the carers of your choice.

How to join as a Caregiver?

www.findacaregiver.co.uk is open to anyone searching for carers who have the right to work in the UK. You'll have the freedom to choose who you work for, the flexibility to decide when you work, and the added assurance of injury cover through our benevolent fund.

How to Join

Simply click “Join as a Carer” and follow the prompts.

During registration, you will be asked to:

Enter your personal details
Create a password
Confirm your email address via a verification email

Once your account is confirmed, you will be redirected to your profile page where you can:

Add your experience
List your skills and qualifications
Write a short personal profile and why you believe you are the right person for the role

After completing your profile, enter your bank details to set up your subscription. You can cancel at any time.

Final Step

The final stage is completing your Right to Work in the UK verification. Once approved, you will:

Be covered for minor workplace injuries through our benevolent fund
Start receiving emails from potential clients seeking caregivers

What does it cost to employ a live-in carer?

You have 3 categories of carers. 1. Live-in carers 2. Night carers 3. Domiciliary/hourly care. There is no fixed rate that applies throughout the UK. Pricing depends on the level of care required. Pricing between Agency and Private carers vary. This can be frustrating when navigating the field of care. As a benchmark, we believe at Find a Caregiver, that a private live-in caregiver be paid no less than £150 per day (once again, this could go up depending on the level of care).

Who pays for the caregivers travelling?

The client normally pays the caregivers travel to and from their home. This is only in the UK and will include public transport or carers car. Taxi's are only used in a rural area where no public transport exists. If a carers car is used, they will negotiate their travel fee per mile with the client.

Who feeds the live-in caregivers?

Caregivers normally prepare and cook meals for their clients. In this case, the carer will eat with the client. Should the carer require a different meal, it will be for their cost.

Another way to manage this, is to offer a weekly food allowance for the carer.

Are caregivers certified?

All carers on our platform are required to agree they have their enhanced DBS and carer training and qualifications that they must keep up to date. The two mandatory Areas that need to be done every year is “Moving and Handling” and “First Aid and Fire Training” . When interviewing a carer, ask them to provide you with their care certificates and enhanced DBS.

Do Carers have time off?

This is important. The law permits live-in carers to work a maximum of 10 hours a day, despite them living in. An example is a carer starts work at 08h00 and client goes to bed at 20h00. This is a 12 hour day and so therefore the carer will take off 2 hours in the afternoon. If the client goes to bed at 21h00, the carer will then have a 3 hour break in the afternoon. Carers live-in from a safeguarding perspective and should the client needs assistance at night, the carer will be available.

Does the carer work night and day?

If the carer is being kept up at night, basically more than 3 or 4 times a week, it might be time to call in a night-time carer.

How do I check a carers enhanced DBS?

You can go to https://secure.crbonline.gov.uk/crsc/subscriber and the carer you are considering must supply you with their Update service ID (It normally starts with a C) and their date of birth.

If a carer cannot access their service ID, they must go through their emails from the Disclosure and Barring Service.

Can I get rid of my cleaner and gardner once I have a carer?

No, your carer is there to care for you and although their duties included light housework, he/she is not a cleaner or gardner.

How do I contact support?

Our support team is available Monday to Friday, 9am–6pm. You can reach us by email at admin@findacaregiver.co.uk.

What happens if there is a conflict between client and carer or vice versa?

Find a Caregiver does not manage internal conflicts and is simply a platform introducing carer to client and vice versa. For any form of conflict we suggest you reach out to social services, Citizens Advice or the CQC. In the case of Wales, you can approach Care Inspectorate Wales and in Scotland you can approach Care Inspectorate Scotland.

How do I stop getting emails about potential clients?

If you’d like a break from new-client notifications without closing your account, go to your Account Settings and switch on Hide my profile under Notifications & Privacy.

While your profile is hidden:

Care seekers won’t see your profile in search results or matches.
You won’t receive emails about new seekers or profile views.
Your account, subscription and saved details stay exactly as they are.

When you’re ready to start receiving enquiries again, just switch it back off — your profile reappears and notifications resume.

You can also use the one-click unsubscribe link at the bottom of any notification email if you only want to stop the emails for now.